Finding a home care provider with the Aged Care Guide

Key points:

• Finding home care providers in your area on the AgedCareGuide.com.au is quick and easy
• Using the compare tool on the AgedCareGuide.com.au can help you find the provider that is best suited to your needs
• You can contact providers directly via the AgedCareGuide.com.au by using the enquiry form

When looking for a home care provider, it’s important to feel comfortable with the people who come to your home, feel certain they have the skills and knowledge and will provide all the services you need to live well.

Having access to an independent directory and resource like AgedCareGuide.com.au can help you find a range of providers in your area that deliver the services you are looking for.

Instead of scouring the internet for every provider in your area, you can come to one place to search for home care services as well as find helpful information about what they provide.

AgedCareGuide.com.au also provides a range of helpful tools to shortlist facilities and compare providers and their services against each other.

Searching the directory

On the AgedCareGuide.com.au, you’ll find an directory of home care providers in each state or territory and information about the services they can provide, including the Commonwealth Home Support Programme (CHSP), respite, or a Home Care Package (HCP). 

These programs will be updated when the government launches the new Aged Care Act, which is expected to begin on July 1, 2025. Read more about the changes in this Aged Care Guide: New Aged Care Act: what’s happening and when?

You can easily access the directory through the homepage of the Aged Care Guide. Simply use the search bar, toggle the home care button and specify your location. This could be the state or territory you live in, for a broader search, or the suburb and town you are currently located in.

The results of a search for home care providers are a combination of paid advertiser listings, displayed in a blue or orange box and free listings of services located near you.

If you have turned on your location settings, our directory will provide accurate listings of home care providers closest to you.

When you click on a home care service profile, you will have access to the service’s information, photos of their services and a list of features and supports they provide.

For more information about home care services, visit the information section on AgedCareGuide.com.au where you can read about a wide range of home care topics such as how to get assessed for in-home care and understanding respite options.

Comparing services

To figure out what services near you best fit your care and support needs, you can utilise the ‘compare providers’ tool.

This is a free service for all consumers of the website. It allows you to select multiple home care providers and compare the services and care they provide.

In the AgedCareGuide.com.au search bar, click ‘home care services’ and then search by location, which could be your postcode or the suburb or town you live in.

On each listing, there is a ‘compare’ tick box in the top right corner. 

An orange bar will appear at the bottom of the website page notifying you of how many services you have selected to compare. You can compare a maximum of five providers at a time. Once you have chosen the providers you want to compare, you can click the ‘compare selected profiles’ button to get your specific results.

On the website, home care is divided into two main categories, in-home care and Home Care Packages, and you’ll need to specify which service you are interested in at the top of the page.

The tool will then filter for your specific home care preference and show you the home care results side by side, including what services they do and don’t offer, including:

• if they are privately funded, accept CHSP funding, or provide Home Care Packages;
• the types of services they provide, like domestic assistance, medication supervision, meals and shopping, home maintenance and gardening, nursing care, transport and community access, personal care and respite care;
• if they provide Department of Veterans’ Affairs services or Veterans Home Care services;
• if they provide National Disability Insurance Scheme services; and
• if they cater for any culturally or linguistically diverse backgrounds.

If a provider doesn’t meet your needs or you want to make a smaller shortlist of services while searching, you can remove the provider from your list.

Once you have a shortlist of providers you are interested in, you can send a quote request to one or multiple providers of your choice by pressing the ‘submit a quote’ button. The providers you request a quote from will get back to you within seven days.

You will need to fill out your contact details, what services you are interested in and your current health care needs to assist the home care providers in giving you the best quote possible.

When deciding on a service, don’t forget to check out this handy guide: Choosing a home care provider.

Enquiry forms

Providers that have chosen to advertise their services on AgedCareGuide.com.au can be contacted directly through the enquiry form.

You’ll find this option under ‘Send Enquiry’. You’ll be asked to fill out a form which will be sent straight to your chosen provider and they will get in contact with you.

The AgedCareGuide.com.au enquiry forms are an easy way to directly contact a potential home care provider.

For more assistance finding home care services, read this article: Experts that can help find the home care services you need.

Have you found your aged care home through the Aged Care Guide search? 

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Related content:

How to find an aged care home on AgedCareGuide.com.au
What is a Home Care Package?
Commonwealth Home Support Programme (CHSP)