Check list facility tours
Use this to compare homes and make sure nothing important is overlooked.
Basic Info & Location
- How far is it from family / friends / local amenities?
- Is transport easy (public, parking)?
Availability & Fees
- Is there a bed available?
- What are the entry/accommodation costs?
- What are the ongoing fees (daily, higher every day living)?
- What is included vs what costs extra?
Care & Services
- Level of care offered (dementia, nursing, respite etc.)
- Staff qualifications & training levels
- Is there 24-hour nursing coverage?
- What allied health / therapy / specialist services are available?
Living & Environment
- Cleanliness, smell, maintenance of the building and grounds.
- Private vs shared rooms; are rooms bright, natural light, ventilated?
- Accessibility: ramps, wide doorways, grab rails, walk-in showers etc.
- Comfort: temperature, lighting, noise levels.
Food & Daily Life
- Menu variety & special dietary options (e.g. low salt, vegetarian, texture modified).
- Are snacks, drinks, fluids available when needed?
- Social / recreational activities: what kinds, how often?
- Opportunities to leave the facility and visitors / pets policies.
Resident Rights & Communication
- Written resident agreement showing rights & responsibilities.
- How are care plans developed? Resident & family involvement?
- Is there a mechanism for raising concerns or complaints?
- Do staff treat residents with respect, addressing them by name?
Special Needs & Culture
- Memory / dementia care support if required.
- Cultural / language support, religious services.
- Rooms for personal belongings, furniture, choice of roommate.
- Is diversity welcomed and accommodated?
Trial Visit Impressions
- Talk to current residents and their families.
- How do staff seem (warm, attentive)?
- Does the place “feel right” — safe, calm, welcoming?
- Is documentation and service info (policies, charges etc.) given clearly and in writing?
This checklist is a general guide only. Not all considerations will be relevant to everyone.
Your final decision should also be based on your personal preferences, budget, and gut feel about whether the home is right for you or your loved one.
Your final decision should also be based on your personal preferences, budget, and gut feel about whether the home is right for you or your loved one.
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